Managing Challenging Communications – Conversations that Count

Managing Challenging Conversations is designed to facilitate staff and managers to communicate effectively and culturally relevant at each location. This is critical for success and is often overlooked.

There is a natural assumption that if one is generally a good communicator on personal level that they will be equally as successful when communicating with people from another organisation or culture. Communicating without sensitivity to cultural nuances, norms and values, even the way another organisation works,  often leads to misunderstandings, frustration, and a lack of trust.

Learning objectives

  • How to know recognise and understand human reactions (The Pizza Effect).
  • How to get started designing the conversation.
  • Creating a safe environment to discuss anything.
  • Talk about almost anything while maintaining open relationships
  • How to avoid being taken in or duped and how to improve your results.
  • Share ideas or opinions effectively.

Type of service:


Delivery method:

Online – live


1.5 hours x 4


18 (or 20 from a single organisation)


From £90 per person

The price above is based on a standard price of 1,800 for a group of up to 20 people from a single organisation.

For a group of up to 18 individuals from different organisations the price would be £100 per person.

Service provider:

Margaret & Associates – delivered by Martin Whyte

Also available from this provider:

Interested in this service?

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